Friday, September 2, 2011

Office Telephony solutions available in Kenya

Are you looking to add extensions for your office?

Are you looking for a PABX, IP Telephony solutions, IP Phones, VOIP solution across branches or simply want to mordanise the telephony in your office?

There are many option available in kenya today for all sizes of offices, Service providers and SME's.

Most common are the analog PABX especially Panasonic, Alcatel and Siemens PABX. These are very limited on the number of extensions and number of lines that the organisation can have.

The trend is now going towards advanced technologies and IP PBX's are replacing the analog PABX with speed. In between are the Hybrid PBX's that bridge the Migration path from analog to IP. Hybrid solutions are common especially with Panasonic, Alcatel, Siemens and ZYCOO. In Hybrid system, the PBX is IP but the office handsets/extensions

Complete IP Telephony systems have an IP PBX which is a software for call processing loaded on a hardware that has telephone interconnection interfaces. The hardware limits the size of organisation that will use a particular PBX at a time. This is determined by:
The number of incoming lines that you have or need
The type of incoming lines; Mobile, landline, ISDN or Telkom wireless
The number of extensions you need
Branches and inter-connection between branches (WAN or internet links)
Additional services that you need on you PBX like call detail recording, Voicemail, IVR, Call-fowarding and others

A technician ussually, will visit your site and give you a bill of materials as per your requirement.

IP Systems are cost saving in several ways. The most popular being costs saved for interbranch calls, with IP Telephony, branches can call each as extensions with no phone bills. Secondly, IP Telephony systems use the data network infrastructure. Therefore saving companies the need to have two seperate networks (data & Telephone)as done with analog and Hybrid systems. With IP Systems, you also have access to an array of IP Phones, most systems are open standard SIP and you can therefore use IP Phones from several manufacturers with no problems at all.

IP Systems also ease management and reduce staff costs as the IT personnel can manage the telephone system as well as the data system.

Companies investing in IP telephony find that even with a sizeable capital outlay, IP Telephony is cheaper in the long-run.


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